@ccess Online Service


Introduction to the change of username and password

Change of Username and Password of @ccess Online Service 

 
More secure ... More convenient
  • Look through the information of all your unitholder numbers with a single username
  • Can use the services of @ccess Online and @ccess Mobile with the same username and password
  • Register and start using the service immediately without having to send application documents
  • Reset password by yourself when you forgot your password
 
Who needs to change the username and password? 
√     Users of @ccess Online Service currently logging in to the system with the unitholder number and the 4-digit passwordก
X   Users of @ccess Mobile Service do not have to make any change and can apply the username and password to the @ccess Online Service instantly .

Click here to log in @ccess Online and change username and password since 1 August 2020 onwards
Time-frame for changing Username and password
  • 1 – 31 August 2020: After you logging in with your existing username, you are able to log in with your existing username. The system will prompt you to change to the new format of username and password right away.  If you are not ready for the time being, you can press the “Later” button.
  • 1 – 30 September 2020: After you logging in with your existing username, the system will direct you to reset your username and password before further proceeding with using the service.
  • 1 October 2020 onwards: You will not be able to access the system with the old username, the system will redirect you to the step of application for use of service.
Note:  Krungsri Asset Management will cancel the making of transactions via Phone Sales from 1 August 2020 onwards.
 
 
A few things you should know before changing your username and password
  • If you have more than one unitholder number, you do not need to change the username and password for every unitholder number. Just select one number first to set the new username and password, and then connect the rest of other numbers with this new username.
  • Since the security rule requires that one unitholder can have only one username, you are therefore advised to connect all your unitholder numbers with your username at the time of application in order that you can retrieve the information of all unitholder numbers.
  • If you wish to change the unitholder number connected with this username in the future, you can access the system and press the “Add/Delete Account” button to change the unitholder number you wish to connect under this username
 
Steps for changing username and password
After logging in to the system, you can change your username and password as per the following steps:
 
Flow_changeUserPassword_individual_en.PNG

Notes: 
  • In the case that you do not want to verify your identity with mobile phone number, you can leave the field of “mobile phone number” blank and the system will send an email to you for identity verification instead. However, you cannot apply your username and password with @ccess Mobile Service. Therefore, you are advised to provide your mobile phone number for convenience as well as the experience of using a full-fledged service.
  • Customers using passport for identity verification at the time of account opening will not be able to connect the unitholder number with username in this step.  They have to add the unitholder number after logging in to the system.

Flow_changeUserPassword_corporate_en.PNG

Note: The juristic person account and joint account cannot add other unitholder numbers under the same username. 

Click here  to log in @ccess Online and change username and password since 1 August 2020 onwards
Applying username & password with @ccess Mobile Appliaction
  • Individual account registered with mobile phone number can apply the username and password with @ccess Mobile Application instantly. After logging in with the username and password, the system will send an OTP to the registered mobile phone number and prompt the user to set a 6-digit PIN for the next log-in and then the user can use @ccess Mobile Application immediately.
  • Individual account registered with email address, joint account, and juristic person account will not be able to use @ccess Mobile Application.
 
 
What to do if you forgot your password?
  • For an individual account, you can reset your password by yourself as per the following steps:
    1. Press the “Forgot Password” button on the log-in page
    2. Enter the unitholder number and username you had registered (If there are multiple unitholder numbers under the same username, you can specify any of these unitholder numbers)
    3. Enter the authentication information (fill in date/month/ year of birth in "DD/MM/YYYY " and ID number)
    4. The system will send an OTP / email for your identity verification
    5. Reset your password
    6. Finish
 
  • For a joint account and juristic person account, please contact the officer for issuance of a new password which will be sent to you via postal mail.
Application for use of service by new customers
  • For individual account, the Company will cease to receive the application form for use of service from 1 August 2020 onwards.  You can apply for use of service by yourself via www.krungsriassetonline.com as per the following steps:
1. Press the “Apply for Use of Service” button
2. Enter the information for registration (unitholder number, ID number, date of birth)
3. The system will send an OTP to the mobile phone number provided by the customer upon account application.  If the customer has not provided the mobile phone number, an email will be sent instead. If neither mobile phone number nor email address is available, no further action can be taken.
4. Confirm with the OTP / email
5. Specify the mobile phone number to be connected in the future (either the existing number or a new number but not be identical with that of other users)
6. Confirm with the OTP (in case that the number is different from the existing number in the system).
7. Set the username and password
8. Specify the unitholder numbers you wish to connect with this username
9. Start using the service
 
  • For juristic person account and joint account, sending of application form for use of service is still required.
 
Please contact Krungsri Asset Management for further information:
Call: 026575757 or email:   krungsriasset.clientservice@krungsri.com
 
 



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